Elevation Homecare Agency (“Elevation Homecare,” “we,” “us,” or “our”) is committed to protecting the privacy and personal information of our clients, prospective clients, website visitors, and other individuals who interact with us.

This Privacy Policy explains how we collect, use, protect, and share information collected through our website and other communications, including SMS/text messaging communications.

Information We Collect

We may collect personal information that you voluntarily provide to us through our website, contact forms, appointment request forms, phone calls, text messages, or other communications.

The information we may collect includes:

• Name
• Phone number
• Email address
• Address
• Information related to appointment or service requests
• Information provided when contacting Elevation Homecare Agency
• Other information voluntarily submitted through our website or communication channels

How We Use Your Information

We may use the information we collect to:

• Respond to your inquiries and requests
• Schedule or manage appointments and consultations
• Communicate with you regarding requested services
• Provide follow-up information
• Respond to billing or account-related inquiries
• Improve our services and website
• Send important service-related communications
• Communicate with you through SMS when you have provided the appropriate consent

How We Share Information

Elevation Homecare Agency does not sell personal information collected through our website.

We may share information with trusted service providers when necessary to operate our business, provide requested services, maintain our website, or comply with legal obligations.

Mobile opt-in, SMS Consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.

We may disclose information when required by law or when necessary to protect the rights, safety, and property of Elevation Homecare Agency, our clients, or others.

SMS Terms & Conditions

SMS Consent

By voluntarily providing your phone number and opting in to receive SMS communications, you agree to receive text messages from Elevation Homecare Agency.

Phone numbers collected for SMS communication purposes will not be shared with third parties or affiliates for marketing purposes.

Types of SMS Messages

If you opt in to receive SMS messages, you may receive messages related to:

• Appointment reminders
• Appointment scheduling and confirmations
• Follow-up communications
• Service-related updates
• Account-related communications
• Billing or administrative inquiries
• Responses to questions or requests you have submitted

Elevation Homecare Agency does not use SMS consent for promotional or marketing messages unless separate consent is obtained where required.

Message Frequency

You may receive up to 2 SMS messages per week regarding your appointments, services, or account status. Message frequency may vary depending on your communication needs and interactions with Elevation Homecare Agency.

Message and Data Rates

Message and data rates may apply, depending on your carrier’s plan.

How You Opt In

Customers may opt in to receive SMS messages by voluntarily providing their phone number and selecting the SMS consent checkbox on an online form, where available, or by otherwise providing consent directly to Elevation Homecare Agency.

SMS consent is optional and is not pre-selected on our online forms.

How You Opt Out

You may opt out of receiving SMS messages at any time by replying STOP to any text message you receive from us.

You may also contact Elevation Homecare Agency directly to request that SMS communications be stopped.

Help and Support

For assistance, reply HELP to any SMS message.

You may also contact Elevation Homecare Agency directly for assistance or visit our website to review our Privacy Policy and SMS Terms & Conditions.

Information Security

We take reasonable measures to protect personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

Third-Party Websites

Our website may contain links to third-party websites or services. Elevation Homecare Agency is not responsible for the privacy practices or content of those third-party websites.

We encourage visitors to review the privacy policies of any third-party websites they visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have questions about this Privacy Policy or our SMS communications, please contact Elevation Homecare Agency through the contact information provided on our website.